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Training Needs Analysis

 

  • THE PRINCIPLES OF PERFORMANCE MANAGEMENT
  • PERFORMANCE REVIEW FORMS
  • POSITION DESCRIPTIONS – ROLE CLARITY
  • INTRODUCING AND ESTABLISHING BEHAVIOUR STANDARDS
  • SETTING KPIs AND KPOs
  • DELEGATION
  • COACHING AND MENTORING
  • TRAINING
  • MEDIATION
  • COUNSELLING
  • STRUCTURING AND CONDUCTING PERFORMANCE REVIEWS
  • TRAIN THE TRAINER
  • SELECTION
  • INDUCTION
  • 360 DEGREE FEEDBACK

 

Training Needs Analysis Checklist

You can assess your own specific learning needs. Just identify the appropriate box and we can fulfil those needs.

*Explanation

1. NEED TO LEARN - I am not fully competetnt in the skill and need to be in my current job.

2. REFRESH - I am quite competent in the skill but would like my skill refreshed, reinforced or developed.

3. LIKE TO LEARN - I am not fully competent in this skill and would like to learn it for my development.

4. COMPETENT - I am fully competent in the skill and require no further input.

1. NEED TO LEARN2. REFRESH3. LIKE TO LEARN4. ALREADY COMPETENT

THE PRINCIPLES OF PERFORMANCE MANAGEMENT

  • Understanding the principles
  • The structure of performance management
  • The behaviours of performance management
  • Performance management systems
  • The TMA Performance Analyser

PERFORMANCE REVIEW FORMS

  • The elements of effective review forms

POSITION DESCRIPTIONS – ROLE CLARITY

  • The components for Role Clarity
  • Writing effective position descriptions

INTRODUCING AND ESTABLISHING BEHAVIOUR STANDARDS

  • Management, team and customer charters
  • The process for their introduction

SETTING KPIs AND KPOs

  • Defining the Key in KPIs and KPOs
  • Differentiating KPIs and KPOs
  • Inputs versus outputs

DELEGATION

  • The process

COACHING AND MENTORING

  • Differentiating coaching and mentoring
  • The processes
  • The coaching cycle
  • The TMA Training Needs Analysis Forms

TRAINING

  • Learning styles
  • Structure
  • Measuring effectiveness

MEDIATION

  • The process
  • The role of the mediator

COUNSELLING

  • The process
  • Counselling behaviours

STRUCTURING AND CONDUCTING PERFORMANCE REVIEWS

  • The structure
  • Time allocation on each element
  • Pre-work
  • Setting the scene
  • Following up

SELECTION

  • The process
  • The questions to ask
  • The role of the interviewer

INDUCTION

  • The process
  • Involvement of the learner
  • Assessment stages

360 DEGREE FEEDBACK

  • The process
  • The options

 

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